Effective Date: October 9, 2025 Last Updated: October 9, 2025
Introduction
CAPSULE HOUSE (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (capsulehouse.store) or use our services.
Information We Collect
Personal Information
We may collect the following types of personal information: – Contact Information: Name, email address, phone number, postal address – Account Information: Username, password, and account preferences – Order Information: Purchase history, payment information, shipping details – Communication Records: Customer service interactions, inquiries, and feedback
Automatically Collected Information
Website Usage Data: IP address, browser type, operating system, pages visited
Cookies and Tracking Technologies: To enhance user experience and analyze website performance
Device Information: Mobile device identifiers, location data (with permission)
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
Processing and fulfilling orders
Providing customer support and technical assistance
Managing your account and preferences
Facilitating communication regarding your orders
Business Operations
Improving our products and services
Conducting market research and analytics
Personalizing your shopping experience
Sending promotional materials and updates (with consent)
Legal Compliance
Complying with applicable laws and regulations
Protecting against fraud and unauthorized activities
Enforcing our terms of service and policies
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
Shipping and logistics companies for order fulfillment
Payment processors for transaction processing
Technology service providers for website maintenance and support
Business Partners
Industry Limited for product manufacturing and support
Authorized dealers and distributors for local service provision
Legal Requirements
When required by law, court order, or government regulations
To protect our rights, property, or safety
In case of business transfer or merger
Data Security
We implement robust security measures to protect your personal information: – Encryption: SSL/TLS encryption for data transmission – Access Controls: Restricted access to personal information – Regular Audits: Security assessments and vulnerability testing – Data Backup: Secure backup systems and disaster recovery procedures
Your Rights and Choices
Access and Correction
You have the right to: – Access your personal information – Correct inaccurate or incomplete data – Request deletion of your personal information – Opt-out of marketing communications
Cookie Management
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Data Portability
You may request a copy of your personal information in a portable format.
International Data Transfers
As we work with international partners, including Industry Limited in China, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
Data Retention
We retain your personal information for as long as necessary to: – Provide our services – Comply with legal obligations – Resolve disputes – Enforce our agreements
Typically, we retain customer data for 7 years after the last interaction, unless longer retention is required by law.
Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by: – Posting the updated policy on our website – Sending email notifications to registered users – Displaying prominent notices on our website
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
CAPSULE HOUSE – Email: contact@capsulehouse.store – WhatsApp: +44 7451 267069 – Website: https://capsulehouse.store
Jurisdiction
This Privacy Policy is governed by applicable data protection laws. For EU residents, this policy complies with GDPR requirements. For other jurisdictions, local privacy laws may apply.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.